Shipping Details

Do you ship internationally?

No. At this time we shipping to the continental U.S. and Canada.

How do you wrap your packages?

Each package is carefully and individually wrapped. Our packaging is also discrete,  as to not give any indication as to the contents inside. Our full company name is not used on the exterior packaging, so as to not indicate the contents.

How is my order shipped?

Endeavor Metals Group LLC’s orders are shipped Registered/Insured U.S. Mail, UPS & Federal Express. Each package is fully insured and may require a signature upon delivery. Packages sent registered and insured mail can take on average 5-10 business days. The parcel’s registration number is only available to trace a package if it hasn’t been received within 30 days from the date shipped. Tracking numbers are not provided to customers due to insurance restrictions.

Is my package insured while in transit?

Endeavor Metals Group LLC fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you or without the need for a signature. YOUR PACKAGE WILL NOT BE COVERED and Endeavor Metals Group, LLC will not be responsible if you have given instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion.

How long will it take to get my package?

EMG generally packages and ships your order the following way:

 • Credit Card Orders — Typically these packages ship within 1-3 business days from the day we process your card. This may depend on your previous order history and order amount

• Money Orders, Bank and Cashier’s Check Orders — Typically these packages ship within 1-5 business days from the day we deposit your check. This may depend on your previous order history and order amount.

• Personal Checks and Company Checks — Typically these packages ship within 5-10 business days from the day we deposit your check. This may depend on your previous order history and order amount.

• Please be aware that we have no idea when your check clears your bank. We are only notified when it does not clear. You may be able to see information online at your bank that shows when these funds clear your accounts. Please keep in mind that information is not available to us.

• Bank Wires — Typically these packages ship within 1-3 business days from the day we receive your wire. This is the fastest way to pay for your order. Bank wires are highly recommended

• All these timelines exclude weekends and holidays.

Does EMG ever back order items?

Supply and demand problems occasionally occur in our business. From time to time, we have more buyers than sellers. If this should happen, we reserve the right to delay delivery up to 28 days (from your expected shipping date) to fill your order. If a delay occurs, don’t worry since even if the price  rises, your price is locked in. We will deliver your bullion (Non-Numismatic) product within 28 days. If you ordered a numismatic or supply item which has previously sold or we are out of stock on, we will either place it on back order, attempt to locate another or a refund will be given. 

Can you ship my order to a post office box?

No, we do not ship orders to post office boxes due to the high risk that can be involved for both parties. All precious metal shipments require an adult’s signature upon delivery. We encourage you to follow the tracking of your shipment and make accomodations to be available to receive your package, so your order can be received quickly and safely.

What is your return policy?

We guarantee your satisfaction at Endeavor Metals Group LLC. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to three (3) days from the date on which the customer receives their items and notifies us, or as otherwise required by specific state requirements, provided they are kept in their original packaging. On returning bullion related items, the customer may (at EMG’s discretion) be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of EMG. We want our customers to be pleased with their purchase. If for any reason you have a problem, please feel free to call our office and speak with and account manager. We will always do our best to accommodate you. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money.

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