Frequently Asked Questions

How can I contact you?

Click here or fill out the online form on our ‘Contact Us’ page of this website or call our office toll free at 855-753-3575 during our business hours Monday to Friday from 8:30am to 5:00pm EST.

 

How do I purchase from Endeavor Metals Group LLC?

Buying precious metals is easier than ever with Endeavor Metals Group LLC. We offer gold, silver and platinum at very competitive prices. Just give us a call to speak with an Account Representative during business hours. Our toll free phone number is 855-753-3575. 

We will be happy to assist you!

Do you have a maximum order?

The short answer is no, however Endeavor Metals Group LLC does reserve the right to request a 10% deposit on orders deemed “significant” by EDR, before we will accept the order and lock in prices. We also reserve the right not to sell to any potential client deemed as a fraud risk or otherwise. On orders greater than $25,000.00, we recommend that you contact one of our account executives at 855-753-3575 to determine if a deposit will apply.

Can I change my order after my order is confirmed?

No. Once the order has been placed, it is extremely difficult to make changes to  the order, since we attempt to complete and deliver your order quickly. We suggest you take the time up front to make research the product(s)  prior to your order.  Endeavor suggests you consult the appropriate tax, investment or IRA professional prior to placing an order, to have a great understanding of the product that best suits your portfolio. 

If this information does not answer your question, please call us during business hours at 855-753-3575. We are here to assist you!

Why buy precious metals?

A precious metal is a rare, natural occurring metallic chemical element of high economic value. Through history precious metals has gained popularity because of its luster, high melting point and being far less reactive then most elements. Gold, silver, platinum and palladium primarily make up this phenomenal market sectors which many investors believe will be on the rise in the coming years. The main pillars of this market have been industrial, photography and jewelry.

 The best known precious metals are gold and silver. Gold is used in dentistry and medicine, in jewelry and arts, in medallions and coins, in ingots as a store of value, for scientific and electronic instruments, as an electrolyte in the electro-plating industry. South Africa has about half of the world’s resources. Significant quantities are also present in the U.S., Australia, Brazil, Canada, China, and Russia. Although silver is relatively scarce, it is the most plentiful and least expensive of the precious metals. Precious metals are valued for their beauty and relative scarcity in the Earth’s crust, and their superior properties. They are very malleable, highly resistant to corrosion, superior reflectors of light and are unsurpassed as conductors of heat and electricity. Besides signifying status and wealth, silver has been one of the most romantic and sought after of all the precious metals. From the beginning of time people have been enthralled by its beauty and drawn to remote areas of the world in search of this white, reflective metal.

We believe that investing in precious metals is a great way to protect your assets. There is no doubt that the demand for precious metals has increased through history from the Egyptians in the Seventeenth century to modern day.  As we keep using our resources supply and demand will not cease it will only grow. With all things considered wouldn’t the right question be “Why NOT invest in precious metals?”

Source: www.silverinstitute.org

Source: ww.mii.org

 

What products does Endeavor Metals Group LLC sell?

We sell all the items listed in our Products section on our site. Please browse our site for our precious metals products. If you are interested in a specific product on our site, please contact us toll free at 855-753-3575. We will be happy to assist you!

Who can purchase from Endeavor Metals Group LLC?

Our clients consist of a wide variety of Collectors, Dealers, Accumulators, Banks, Brokerage Houses, Investors and Speculators. Whether you want to purchase large quantities or individual items, we can fulfill all of your precious metal needs.

Can I cancel my order?

Once we have completed the compliance portion and issued a confirmation number (See your Account Agreement- the procedure may vary depending on the state of which you reside), all prices are locked-in whether buying from us or selling to us.  We encourage you to perform all required research and completely read and understand the Account Agreement before you enter into buying and/or selling transactions and be fully aware there are various degrees of risks involved in investing. However, we do realize rare situations occur where an order may need to be cancelled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 8:30 – 5:00 EST Monday – Friday. Cancellations may be subject to the guidelines of our Returns and/or Liquidation Policy. Cancellations may be approved over the telephone or be required in writing. Please see your Account Agreement for details of the timeframe and requirements to cancel.  If requirements of our refund and/or liquidation policy are breached, Endeavor reserves the right to not accept future orders until any market loss is paid in full. 

Should I purchase gold, silver or platinum?

As with any investment, diversification is always important.  In our opinion a good mixture of gold, silver and platinum in your portfolio will help reduce your risk., but everyone’s investment situation differs. Endeavor suggests potential clients do not invest more than 5%-20% of their retirement assets/portfolio in precious metals.  You are solely responsible for determining the proper percentage of precious metals acquired in an IRA or portfolio. Endeavor recommends potential clients consult with his or her financial or tax advisor should he or she have any questions regarding the purchase or sale of precious metals and placing into their IRA account, as Endeavor representatives are not tax or financial advisors and are not authorized to provide tax or financial advice. Additionally, tax laws are complex and can change at any time, therefore any risk should be evaluated independently prior to entering into an Agreement with Endeavor. 

 

Is there a cost to open an account with Endeavor Metals Group LLC?

No. It is absolutely free. 

How much should I invest into precious metals?

While most investment professionals may recommend 10%-20% of your assets be invested in precious metals. The decision of how much to invest is up to you. 

Endeavor suggests Clients do not invest more than 5%-20% of their retirement assets/portfolio in precious metals.  You are solely responsible for determining the proper percentage of precious metals acquired in an IRA or portfolio. Endeavor recommends potential clients consult with his or her financial or tax advisor should he or she have any questions regarding the purchase or sale of precious metals and placing into their IRA account, as Endeavor representatives are not tax or financial advisors and are not authorized to provide tax or financial advice. Additionally, tax laws are complex and can change at any time, therefore any risk should be evaluated independently prior to entering into an Agreement with Endeavor.

 

Do you add a commission fee to your posted prices?

No. We keep it simple. The prices you see for the product is the price you pay. The only charges EDR adds are for shipping, handling and insurance if you do not meet the minimum order for free shipping. If your order totals more than $500.00 all you are paying for are the product(s) you’ve chosen to buy.

Is there a discount for paying by 'Cash'?

Yes, paying by ‘cash’ means that you will be paying by check, money order, cashier’s check, bank wire or trade.  If paying via credit card or Paypal, the pass through fee from these third party sources is currently 3%. In other words, save money by paying by ‘cash’.

What form of payment does Endeavor Metals Group accept?

Payment to EMG must be provided using:

• Credit card (U.S. and Canada)

• Bank Wire

• Certified check

• Cashier’s check

• Money order

• Personal check

We recommend paying by the following methods:

Preferred payment types by order amount types and when payment is due:

$50 – $1,500 (USD) Credit Card, Checks or Money Order 5 Business Days
$1,501 – $5,000 (USD) Credit Card, Bank Wire, Checks, Money Order 5 Business Days

$5,001 – $10,000 (USD) Bank Wire, Checks, Money Order 5 Business Days

$10,001 – $25,000 (USD) Bank Wire, Checks, Money Order 5 Business Days

$25,001 (USD) + Bank Wire 3 Business Days

Also, you may be subjected to screening or we may require additional documentation  for any purchase made through Endeavor to reduce the risk of fraud. We also reserve the right to refuse business with any potential client deemed as a fraud risk.

Do you have a minimum order?

No. There is no minimum order requirement for U.S. and Canada, regardless of the payment method. However, please keep in mind the minimum order for free shipping is $500.00.

Are my prices locked in when I place my order?

Yes. When you order via the telephone and complete compliance with us, your price is locked in. 

How long is my price locked in for when buying from EDR?

Your price is locked in for 5 business days on orders under $25,000 (USD) and three business days for orders more than $25,000 (USD). That is the time you have to make your payment to EMG unless otherwise stated in your Account Agreement (certain states vary).  Once you have placed an order with Endeavor Metals Group LLC, you have entered into a binding agreement. Note, EMG reserves the right to refuse an order when the confirmed price is incorrect, due to computer-related problems, pricing error or sudden movements in the precious metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to EMG regardless of payment method and price confirmation. You must ensure that your payment is dated within 24 hours and received by EMG within five business days on orders under $25,000 (USD) and three business days on orders more than $25,000 (USD) to guarantee your price. You may be responsible to cover any market losses (See Account Agreement) should your order be cancelled.

Do you have quantity discounts?

Yes! Our prices reflect pricing geared for high volume wholesale orders. We very often meet and beat our competitors prices, merely because we offer totally free shipping for qualified orders.

In example, if you buy 100 ounces of silver, you are saving an additional 25 cents per ounce, just because of our free shipping option! Many other companies do not offer this, and some others factor in  miscellaneous fees.

We like to make their clients happy whenever possible, therefore we may extend additional discounts  on orders on large orders of individual items. Additionally, when shopping online, you can see how much money you are saving by ordering a larger quantity, by adding the specified quantity to your shopping cart.

If you would prefer to call and speak with one of our Account Representatives regarding pricing, feel free to call us toll free at (855) 753-3575.

What are Endeavor's shipping fees?

Our FED- EX shipping fees are very reasonable, with totally free shipping on orders greater than $500.00 for shipping within the U.S.!


• $15.00 (USD) for orders of up to $199.99 (USD)

• $10.00 (USD) for orders of $200.00 – $499.99 (USD)

• TOTALLY FREE SHIPPING on orders of $500.00 (USD) or greater!

Where and how do I wire funds or mail a check?

Simply give us a call at (855)753-3575. We can send instructions along with our bank name, ABA routing number and account number. Please make sure to double check the information you provide to us when your order is in process.

What is Your Good Funds Policy?

“Good Funds Policy” refers to receipt of your specific form of payment. Please allow the following alloted time for your payment to clear:

Direct bank wire (preferred method of payment)- 1- 3 business days,

Cashier’s Check, Money Order or Certified Check- 1-10 business days from date of receipt,

Personal Check- approximately 10 business days from date of receipt.

Note- Additional delays may occur for checks if your bank does not cooperate in assisting us with the information needed to verify your transaction. 

How quickly will you need my payment?

You must ensure that your payment is received by EDR within (5) five business days on orders under $25,000 (USD) and (3) three business days on orders more than $25,000 (USD) to guarantee your price, unless otherwise stated in our Account Agreement (Certain States vary). EDR reserves the right to cancel orders that do not meet this requirement. We recommend making your payment as soon as you have placed your order and read and signed our Account Agreement and any applicable disclosures.

What happens if I don't send a check or follow up on my order after it has been confirmed?

Your order may be cancelled if we do not receive payment within the required time period. Also, your account may be closed and you may no longer be able to place trades with us. If a decline in the market price occurs, you will be liable for any market loss we incur for locking in and accepting your order. You will be charged the difference between your confirmed price and the market buy price when your order is officially cancelled.  Any market gain on cancellations shall remain the property of EMG. Please click here to view our Market Loss Policy.

Do you accept credit cards?

Absolutely! We do accept credit cards for payment. Most credit card orders exceeding $10,000 (USD) are accepted only by phone during normal business hours and may be subject to additional documentation and screening. We will only ship to the credit card billing address. Please confirm that the ship to address is the same as the mailing address before placing credit card orders or orders with any payment type. We reserve the right to refuse any order deemed questionable or of significant risk to EDR regardless of payment method and price confirmation.

Do you accept ACH or online payments?

No, we do not accept ACH transactions. We do accept online bill payments in check form only. They will be treated the same as a personal check regarding shipment date. We will ship the item(s) 10 business days after we receive the check.

What happens if my payment isn't received within the applicable time period?

It is always best to send us your payment immediately to ensure that EMG can honor the confirmed price. If payment is not received within five (5) business days for orders under $25,000 (USD) and three (3) business days for orders more than $25,000 (USD), EMG reserves the right to either, accept your payment, refuse and cancel your order, or provide a fresh quote based on the market price at the time we received your payment.

Do you ship internationally?

No. At this time we only ship within the U.S. & to Canada. Please check back with us in the near future as we will be providing our services internationally.

How do you wrap your packages?

All our packages are carefully and discretely wrapped, as to not give any indication as to the contents inside. 

How is my order shipped?

Endeavor Metals Group LLC’s orders are shipped Registered/Insured U.S. Mail, UPS & Federal Express. Each package is fully insured and may require an adult signature upon delivery. Packages sent registered and insured mail can take on average 5-10 business days. 

Is my package insured while in transit?

Endeavor Metals Group LLC fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion.

How long will it take to get my package?

Although 28 calendar days are allowed for delivery from the time an order has been placed, EMG generally packages and ships your order the following way:

• Credit Card Orders — Typically these packages ship within 1-3 business days from the day we process your card. This may vary on your previous order history and order amount.

• Money Orders, Bank and Cashier’s Check Orders — Typically these packages ship within 1-5 business days from the day your payment clears. This may vary on your previous order history and order amount.

• Personal Checks and Company Checks — Typically these packages ship within 5-10 business days from the day your payment clears. This may vary on your previous order history and order amount.

• Please be aware that we have no idea when your check clears your bank. We are only notified when it does not clear. You may be able to see information online at your bank that shows when payment clear your account. Please keep this in mind. Should a delay result, please just give us a call. We are here to work with you, to ensure your purchase transaction is as seamless and simple as possible. Our toll free number is (855)753-3575.

• Bank Wires — Typically these packages ship within 1-3 business days from the day we receive your wire. This is the fastest way to pay for your order. Bank wires are highly recommended.

• All these timelines exclude weekends and holidays.

Does E.D.R. ever back order items?

Supply and demand problems occasionally occur in our business. From time to time, we have more buyers than sellers. If this should happen, we reserve the right to delay delivery up to 30 days (From your expected shipping date) to fill your order. Even if the price continues to rise, your price is locked in. We will deliver your bullion (Non-Numismatic) product within 30 days. If you ordered a numismatic or supply item which has previously sold or we are out of stock on, we will either place it on back order, attempt to locate another or a refund will be given. Should the value of your items decrease in that time period, you will not be entitled to any market gain.

Can you ship my order to a post office box?

No, we do not ship orders to post office boxes due to the high risk that can be involved for both parties.

What is your return policy?

We guarantee your satisfaction at Endeavor Metals Group LLC. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to three (3) days from the date on which the customer receives their items and notifies us, provided they are kept in their original packaging. On returning bullion related items, the customer may (at EMG’s discretion) be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of EMG. We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 20% restocking fee on all orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money.

How do I return my order?

With the exception as noted here and/or within the Account Agreement provided and signed when purchasing from EDR, ALL SALES ARE FINAL.This means Precious Metal orders cannot be partially or fully refunded or replaced. You may choose to request a refund if:

1- the property or services purchased from Endeavor are defective, not as represented, or not received as promised;

2- you return the purchased property and  make a written request for the refund within time period ( listed below for the state in which you reside) of receiving the purchased property, or;

3- within time period ( listed below for the state in which you reside) after paying for the purchased services and before the services are provided, you make a written request for the refund or credit.

Clients are permitted to cancel their order within three (3) business days after receipt of the written confirmation or within seven (7) calendar days of delivery of the item(s). All requests to cancel must be confirmed via written request. All notices of cancellation must be provided no later than 5PM EST, on the last day of the refund period. Questions regarding notice of cancellations may be addressed by speaking directly with an Accounting Representative at (855)753-3575 or via U.S. Mail to Endeavor Metals Group, LLC, at 324 Datura Street, Suite 207, West Palm Beach, FL 33401 or via fax to (561) 671-4638

Specific State Refund Policies

Alaska, Arizona, Colorado, Montana, Mississippi, Hawaii, Utah, Oregon, Nevada, Oklahoma, Texas(credit card purchases only), Maine-For first time customers, timely notice must be given to Endeavor within ten (10) calendar days of when Client receives the delivery. For subsequent purchases, timely notice must be given to Endeavor within three (3) business days of the Trade Confirmation is mailed or delivered to Client.

Florida, West Virginia- timely notice must be given to Endeavor within seven (7) calendar days of when Client receives the delivery.

Alabama- timely notice must be given to Endeavor within eight (8) calendar days of when Client receives the delivery.

North Dakota- - timely notice must be given to Endeavor within fifteen (15) calendar days of when Client receives the delivery.

Arkansas, Michigan, Virginia, Wisconsin- timely notice must be given to Endeavor within three (3) business days after the date that you sign the state specific Addendum.  Addendum is provided with the invoice. Signed Addendum must be sent within the specific time and if sending via mail, addendum must be properly addressed and postage prepaid with postage marked within time period allotted for the specific state in which you reside.

Indiana, Pennsylvania, South Dakota, Vermont, and Wyoming: timely notice must be given to Endeavor within ten (10) calendar days of when Client receives the delivery.

 

Are there risks in buying precious metals as an investment?

All investments involve risk — coins and bullion are no exception. The value of a bullion coin (e.g., American Eagles or Canadian Maple Leafs) is affected by many economic factors, including the current market price of bullion the perceived scarcity of the coins and other factors. Some of these factors include the quality and current demand and general market sentiment.

Both bullion and coins can go down as well as up in value therefore because of this investing in them may not be suitable for everyone. Since all investments, including bullion and coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a bullion or coin investment.

Is gold, silver, platinum or palladium taxable?

You should consult your tax advisor for specific taxation advice in your jurisdiction. 

Does EDR store my precious metals for me?

No. At this time we are only offering delivery of precious metals. Although is not owned by or affiliated with Goldstar Trust,  we can recommend Goldstar Trust as custodian for your Precious Metal IRA. You can also choose your preferred IRA custodian.

We do have a list of depositories we can recommend and will be happy to do so. Click here if you have a question regarding storage of precious metals.

Does Endeavor Metals Group LLC have a catalog?

No. At this time we do not have a product catalog. All of our products are listed online. We have many more items in stock in addition to what is listed on the website. If you are looking for a specific product that is not listed on our site, feel free to give us a call, toll free at (855) 753-3575

Do you report my purchase of precious metals to the IRS?

Endeavor Metals Group LLC is not required to report our sales transactions to the IRS or any other federal, state or local agencies unless you fall under the Form 8300 requirement.

How many grams are in a Troy Ounce?

There are 31.1034768 grams in a Troy Ounce.

Can I change my order after my order is confirmed?

No. Once the order has been placed, it is extremely difficult to make changes to  the order, since we attempt to complete and deliver your order quickly. We suggest you take the time up front to make research the product(s)  prior to your order.  Endeavor suggests you consult the appropriate tax, investment or IRA professional prior to placing an order, to have a great understanding of the product that best suits your portfolio. 

If this information does not answer your question, please call us during business hours at 855-753-3575. We are here to assist you!

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